Last Updated: September 19, 2026
At SoulfulInsaan, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we may collect when you visit soulfulinsaan.com, purchase products from our store, contact us, create an account, or otherwise interact with our website.
1. Who We Are
Our website is https://soulfulinsaan.com.
SoulfulInsaan creates stories and other creative content and also operates an online store offering products such as keychains, stickers, bookmarks, worry stones, phone accessories, and other items.
2. Information We Collect
We may collect different types of information depending on how you use our website.
Information You Provide to Us
When you place an order, create an account, contact us, or otherwise provide information through our website, we may collect:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Information you provide when contacting customer support
- Any other information you voluntarily provide to us
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location based on technical information
- Date and time of visits
- Information about how you interact with our website
This information may be collected through cookies, analytics tools, server logs, and similar technologies.
3. Orders and Purchases
When you purchase a product from SoulfulInsaan, we collect the information necessary to process and fulfill your order.
This may include your name, email address, phone number, billing address, shipping address, products purchased, order amount, and other information necessary to process and deliver your order.
We use this information to:
- Process your order
- Confirm your purchase
- Arrange delivery
- Provide order and shipping updates
- Handle returns, refunds, or customer support
- Maintain appropriate business and transaction records
4. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Depending on the payment method you choose, the payment provider may collect and process payment information such as card, bank, wallet, or other payment details.
We do not intend to store your complete credit or debit card information on our website.
Payment providers may process your information according to their own privacy policies and terms.
5. Cookies
Our website uses cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information and provide certain functionality.
We may use cookies for purposes such as:
- Keeping products in your shopping cart
- Processing checkout and orders
- Keeping you logged into your account
- Remembering certain preferences
- Improving website functionality
- Understanding how visitors use our website
- Maintaining website security
Some cookies may be placed by third-party services used on our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping and checkout features.
6. Comments
If comments are enabled on our website and you leave a comment, we may collect the information shown in the comment form, as well as your IP address and browser user-agent information to help with spam detection and website security.
An anonymized string created from your email address may be provided to the Gravatar service to determine whether you are using it.
If your comment is approved, your profile picture may be visible publicly alongside your comment if your Gravatar account is configured to display one.
You can learn more about Gravatar’s privacy practices through Automattic’s Privacy Policy.
7. Media Uploads
If the website allows visitors or users to upload images or other media, you should avoid uploading files that contain embedded location information such as EXIF GPS data.
Other visitors may be able to download publicly available media and potentially access information contained within those files.
8. Embedded Content
Pages on SoulfulInsaan may include embedded content from other websites, such as YouTube videos, images, social media content, or other third-party services.
Embedded content from other websites may behave in the same way as if you had visited the third-party website directly.
These third-party services may collect information about you, use cookies, or track your interaction with the embedded content according to their own privacy policies.
We do not control the privacy practices of third-party websites or services.
9. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Deliver products
- Provide customer support
- Respond to your questions and requests
- Send order confirmations and shipping updates
- Manage customer accounts
- Improve our website and services
- Understand website usage and performance
- Detect and prevent fraud, spam, abuse, or security issues
- Maintain business and transaction records
- Comply with applicable laws and legal requirements
- Send promotional communications where permitted and where you have provided the necessary consent
10. Who We Share Your Information With
We do not sell or rent your personal information.
We may share information with trusted service providers when necessary to operate our website and provide our services.
These may include:
- Payment processing providers
- Shipping and delivery partners
- Website hosting and technical service providers
- Email and communication providers
- Website analytics and performance services
- Fraud prevention and security services
- Other service providers that help us operate our business
These providers may receive only the information reasonably necessary to provide their services.
We may also disclose information where required by law, legal process, court order, government request, or when necessary to protect our rights, users, website, or business.
11. Shipping and Delivery
To fulfill and deliver your orders, we may share relevant information such as your name, phone number, and shipping address with delivery companies, courier services, logistics providers, or other fulfillment partners.
This information is shared only to the extent reasonably necessary to deliver your order and provide related services.
12. Customer Accounts
If you create an account on our website, we may store the personal information you provide in your account.
You may be able to view, update, or delete certain information through your account, depending on the functionality available on our website.
Website administrators may have access to account information when necessary to operate the website, provide customer support, or fulfill legal and business requirements.
13. Marketing Communications
If you choose to receive promotional communications from us, we may use your contact information to send you news, product updates, offers, or other information about SoulfulInsaan.
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.
Even if you opt out of promotional communications, we may still send necessary transactional messages, such as order confirmations, shipping updates, or information relating to your purchases.
14. Analytics and Website Usage
We may use analytics and similar technologies to understand how visitors use our website.
This may help us understand website traffic, popular pages, visitor behavior, and technical performance so that we can improve SoulfulInsaan.
Analytics services may collect technical information such as your IP address, device information, browser information, approximate location, and interactions with the website.
15. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Processing and fulfilling orders
- Customer support
- Accounting and business records
- Resolving disputes
- Preventing fraud and abuse
- Complying with legal or regulatory requirements
When information is no longer required, we may delete or securely dispose of it, subject to applicable legal and business requirements.
16. How We Protect Your Information
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
17. Your Rights
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Raise questions or concerns about how your information is handled
To make a privacy-related request, please contact us through our Contact Us page.
18. Where Your Data May Be Processed
Depending on the services and providers used by SoulfulInsaan, your information may be processed or stored on systems located in countries other than the country where you live.
Third-party service providers may process information according to their own privacy policies and applicable laws.
19. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review the situation and take appropriate action.
20. Third-Party Websites
Our website may contain links to websites, platforms, or services operated by third parties.
We are not responsible for the privacy practices, security, content, or policies of those third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically for the latest information about how we handle personal information.
22. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page.
Thank you for trusting SoulfulInsaan. ❤️